Communication Infrastructure
as a Service
Voice AI, telephony, and transcription for vertical applications.
Build voice-first apps without building voice infrastructure. We handle the communication layer so you can focus on business logic.
The Platform
What is hum?
hum is the voice and communication layer for vertical SaaS applications. We provide the telephony, AI agents, and transcription—you provide the business logic.
The 3-Tier Architecture
App
Master system prompts, tool definitions, and fallback behaviors. Owned by your account.
Customer
Customer-specific variables that fill template slots, passthrough metadata for your CRM.
Site
Physical entry points—phone numbers, chat widgets—with location-specific context.
Capabilities
Everything You Need for Voice AI
AI Voice Agents
Natural conversation AI powered by the latest models. Handle inbound calls, qualify leads, book appointments.
Telephony Infrastructure
SIP trunking, phone number provisioning, call routing. Enterprise-grade reliability without the enterprise setup.
Real-time Transcription
Live transcription with speaker diarization. Full conversation records for compliance and analytics.
Bridge API
Your backend stays in control. AI agents call your API for real-time data—availability, pricing, customer records.
Webhooks
Real-time events for every conversation. HMAC-signed with automatic retry. Integrate with any system.
HIPAA Ready
Encryption at rest, audit logging, configurable retention policies. Built for regulated industries.
Built For
Vertical Applications
hum powers the voice layer for industry-specific software.
Property Management
Leasing calls, maintenance requests, tour scheduling. AI that knows your units.
Healthcare
Patient intake, appointment scheduling, prescription refills. HIPAA compliant.
Field Services
Service dispatch, appointment booking, status updates. 24/7 coverage.
Integration
How It Works
Define Your App
Set up system prompts, define tools the AI can call, configure fallback behaviors. Version controlled and immutable.
Implement Your Bridge API
When the AI needs data—availability, pricing, customer records—it calls your backend. You stay in control.
Route Calls to hum
Forward calls to your hum phone number. We handle the AI conversation, transcription, and handoffs.
Receive Webhooks
Get real-time events for every conversation. Transcripts, tool calls, outcomes—all delivered to your system.
Build Voice-First Applications
Ready to add AI voice to your vertical application?
Contact us at hello@humhq.com